Village of Westmont
Date Issued: January 28, 2020

The Village of Westmont offers a convenient way to communicate concerns to Village staff right from our website. The REPORT A CONCERN system allows users to enter and track requests on a variety of subjects regarding Code Enforcement, Streets, Water, and more. Last year, the Village of Westmont received over 2000 inquiries through the REPORT A CONCERN system, all of which were addressed by staff.

“The Report A Concern module is a valuable tool for Westmont residents who want to share information with Village staff regarding a specific issue or problem,” said Community Development Director Bruce Sylvester.  “It is also a good way to report non-emergency issues after business hours and on weekends.”

The REPORT A CONCERN system is easy to use:

• Visit the Village Website at westmont.illinois.gov
• Click on the REPORT A CONCERN button on the left-hand side of the main page
• Select the button corresponding to your area of concern (Code Enforcement, Streets, Water, and more)
• Click on the specific issue that pertains to you
• First time users will be prompted to create an account with a password and username so that items can be tracked - Citizens with an established account will be asked to log in
• Residents may also submit their request anonymously, however, staff is not able to follow-up with anonymous complainants nor provide status updates
• Residents will then be asked to submit additional information regarding the concern and click submit - An email confirmation will be sent to registered account users

“It’s important for residents to understand that contacting the Village directly is the best way to communicate questions or concerns,” adds Sylvester.  “While the Village is active on several social media platforms, they are not consistently tracked for interactive communication.  We encourage residents to contact us directly so that requests can be received, tracked, and then addressed.”

Once staff receives the request, they will channel the information to the appropriate personnel to be addressed.  Citizens who have a user account will be able to use a request tracking number to view updates.  It should be noted that non-anonymous requests are subject to FOIA disclosure.

To REPORT A CONCERN or create an account, please click on the link below.

http://www.westmont.illinois.gov/index.aspx?NID=373

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Contact: Larry McIntyre
Village of Westmont Communications Director
630-417-0280, lmcintyre@westmont.il.gov